Legal

Privacy policy

Template starting point — replace the bracketed values and have a lawyer review before launch. Tuned for a product that records and transcribes calls.

Last updated: [DATE]

This Privacy Policy explains how [LEGAL ENTITY NAME] ("HyperDial", "we", "us") collects, uses, discloses, and protects personal information when you use our website and voice AI services (the "Services").

Who we are

HyperDial is operated by [LEGAL ENTITY NAME], [COMPANY NUMBER], registered at [REGISTERED ADDRESS]. For any privacy question, contact us at privacy@hyperdial.io.

Information we collect

Information you give us. When you request a demo or contact us, we collect your name, work email, company, phone number, industry, call volume, and any details you include in a message.

Call data. When the Services handle a phone call, we may process call audio, transcripts, caller phone numbers, and related metadata on behalf of our business customers. For calls handled for a customer, that customer is the data controller and HyperDial acts as a processor under their instructions.

Technical data. Standard website analytics such as device, browser, and pages visited.

Call recording and consent

The Services record and transcribe calls. Where you are our business customer, you are responsible for obtaining any consent or providing any notice required by law in the jurisdictions where your calls take place (for example, one-party or two-party consent rules). We provide configuration to support notices and recording controls.

How we use information

To respond to demo requests and provide the Services
To operate, secure, and improve the Services
To extract and improve conversation patterns (the Agent Intelligence Process), within the scope of our customer agreements
To comply with legal obligations

We do not sell personal information.

Sub-processors

We use trusted third parties to deliver the Services, which may include cloud hosting, telephony, speech-to-text, and large-language-model providers, and email delivery. A current list is available on request at privacy@hyperdial.io.

Data retention

We keep personal information only as long as needed for the purposes above or as required by law. Call recordings and transcripts are retained per the configuration agreed with each business customer. Demo-request details are kept for up to [RETENTION PERIOD] unless you ask us to delete them sooner.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your information, and to object to or restrict certain processing. To exercise these rights, email privacy@hyperdial.io. New Zealand individuals may also contact the Office of the Privacy Commissioner.

Security

We use technical and organisational measures appropriate to the sensitivity of the data, including encryption in transit. No system is perfectly secure, and we cannot guarantee absolute security.

International transfers

Your information may be processed in countries other than your own. Where it is, we take steps to ensure an appropriate level of protection.

Changes

We may update this policy from time to time. Material changes will be posted here with an updated date.

Contact

[LEGAL ENTITY NAME], [REGISTERED ADDRESS] — privacy@hyperdial.io