Security & guardrails

Read-only by default

HyperDial starts read-only: it answers questions and creates tickets, but takes no action that could break anything. You expand its capabilities deliberately.

The three tiers

Read

Look up an order, check a policy. Low risk — enable freely.

Reversible write

Send a text, draft a ticket, update a CRM note. Medium risk — every action is logged.

Irreversible write

Refunds, account changes. High risk — set limits or require human approval.

Limits over bans

Set boundaries, not blanket bans: "callback offers up to X", "escalate above Y". Boundaries scale where prohibitions don't.

Auditing

Every action is logged with the call, the inputs, and the outcome. Review the irreversible ones regularly.