After-call work
The tasks completed after a call ends — and where conversions often leak.
Definition
After-call work (ACW) is everything done once the call ends: sending information, booking follow-ups, updating the CRM.
Why it matters
ACW decides whether a good call converts, yet it's done manually and inconsistently. HyperDial folds it into the call so nothing is forgotten.
Related terms
Average handle time, intent detection.